Call us, send an email or visit your nearest branch, we're here to help.
Savings & Loans makes it easy for our members to get in touch with us, whenever they need to.
- Contact us online using our secure online form
- Use our branch locator for details or your nearest branch and operating hours
- Call 13 11 82 from anywhere in Australia, for the cost of a local call
- Our Member Contact Centre is open 8am to 8pm (Central Time) Monday to Friday and 9am to 5pm (Central Time) on Saturdays (call +618 8305 8305 outside of Australia). Please note, we are closed on all national public holidays.
- Contact us in writing GPO Box 463, Adelaide SA 5001
Internet and Phone Banking
Outside these hours and on national public holidays, you can access your account to check your account balance, transfer funds or pay some bills from either Phone or Internet Banking, which are available 24 hours a day, seven days a week.
Lost or stolen cards
Outside of business hours, call the Visa 24-hour hotline on 1800 224 004. You’ll then need to contact us to arrange for a new card to be sent.
If you’re overseas when you lose your card, report it immediately to Visa International. Visit the Visa website for the contact details for each country. Visa can also arrange for an emergency Visa card to be issued to you.
There may be a fee for ordering a replacement card. Refer to our Rates, Fees & Disclosure Documents for more details.
